Privacy Policy

This Privacy Policy explains how CHAINER collects, uses, stores and protects personal information when you visit our website, contact us, submit an inquiry or communicate with us about OEM/ODM beauty device projects.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

• Name

• Company name

• Email address

• Phone number or messaging contact

• Country or region

• Business inquiry details

• Product interests

• Estimated order quantity

• Customization requirements

• Shipping or billing information when applicable

• Any other information you voluntarily provide through forms, email or other communication channels

We may also collect certain technical information automatically when you visit our website, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral source

• Cookies and similar tracking data

2. How We Use Your Information

We use the information we collect to provide business communication and support, including:

• Responding to product inquiries

• Providing quotations and product information

• Arranging samples

• Supporting OEM/ODM customization projects

• Communicating about packaging, logo, product development and production requirements

• Processing business orders

• Providing shipping and after-sales support

• Improving our website, products and services

• Sending business updates when you have agreed to receive them

• Preventing fraud, misuse or unauthorized activity

• Complying with legal, tax, accounting or regulatory requirements

We do not use your personal information for unrelated purposes without a valid reason.

3. Shopify Platform

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to present our products, services and business information online.

When you interact with our website, certain personal information may be processed by Shopify and related service providers in order to operate the website, process forms, maintain security, analyze website performance and provide online store functions.

For more information about how Shopify processes personal information, you may refer to Shopify’s own privacy information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, remember preferences, understand visitor behavior and support marketing or analytics functions.

Cookies may be used for:

• Website functionality

• Security and fraud prevention

• Analytics and performance measurement

• Advertising or marketing measurement where applicable

• Improving user experience

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

5. How We Share Information

We may share personal information only when necessary for business operations, including with:

• Shopify and website service providers

• Payment service providers where applicable

• Logistics and shipping providers

• Email and communication service providers

• Analytics and marketing service providers

• Professional advisors such as accountants, lawyers or consultants

• Government authorities, customs agencies or law enforcement where legally required

We do not sell personal information as a core business activity.

6. International Business Communication

As an OEM/ODM beauty device manufacturer working with international customers, we may process and transfer information across different countries or regions for business communication, quotation, sample shipment, production, quality control, export and after-sales support.

By submitting your information to us, you understand that your information may be processed in locations outside your country or region, depending on the services involved.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including business communication, order records, legal compliance, accounting, dispute resolution and after-sales support.

Business inquiry records may be kept for future communication, project reference and customer support unless you request deletion where applicable.

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will make reasonable efforts to protect your information.

9. Your Rights

Depending on your country or region, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request information about how your personal data is used

• Opt out of certain marketing communications

If you wish to exercise any privacy-related rights, please contact us using the email address provided below.

10. Marketing Communications

If you subscribe to our updates or submit your email for business communication, we may send you information about new beauty devices, OEM/ODM services, customization options, factory updates or related business content.

You may unsubscribe or request to stop receiving marketing emails at any time by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our website and services are intended for business customers, brand owners, distributors and professional partners. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.

13. Customer-Provided Materials

For OEM/ODM projects, customers may provide brand names, logos, packaging files, product concepts, artwork, manuals or other project-related materials.

We use such materials only for communication, sample preparation, production, customization, packaging, documentation or other agreed project purposes.

Customers are responsible for ensuring that all materials provided to us are legally owned or authorized for use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements or privacy practices.

The updated version will be posted on this page with the latest effective date. Continued use of our website after any updates means you accept the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information or our privacy practices, please contact us:

Email: business@chainerbeauty.shop

CHAINER will review your request and respond as reasonably as possible based on applicable laws and business circumstances.