Terms of Service

Effective Date: August 22, 2026

Welcome to CHAINER. These Terms of Service explain the rules and conditions for using our website, submitting inquiries, requesting samples, discussing OEM/ODM beauty device projects and placing business orders with us.

By accessing our website, contacting us or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Business Scope

CHAINER provides OEM/ODM beauty device manufacturing support for skincare brands, distributors, private label projects and business customers.

Our services may include:

• Product consultation

• Sample arrangement

• OEM/ODM customization

• Logo and packaging customization

• Product development support

• Mass production coordination

• Quality inspection

• Export and shipping support

• After-sales communication for business orders

Our website is mainly intended for business customers and professional partners, not for ordinary retail consumer purchases.

2. Website Information

The information on this website is provided for general business reference only. Product descriptions, images, specifications, functions, packaging details, lead times, prices and service information may be updated or adjusted without prior notice.

We make reasonable efforts to keep website information accurate, but we do not guarantee that all content is always complete, current or error-free.

Final product details, pricing, customization requirements, production terms and delivery terms shall be confirmed through quotation, invoice, purchase order, sales agreement or other written communication.

3. Product Inquiries and Quotations

Customers may contact CHAINER to request product information, pricing, sample details or customization options.

Any quotation provided before order confirmation is for reference only. Prices, lead times and service terms may change depending on:

• Product model

• Order quantity

• Material costs

• Customization requirements

• Packaging requirements

• Production schedule

• Shipping method

• Destination country or region

• Exchange rates

• Other project-specific requirements

An order is not considered confirmed until both parties agree to the final details, payment terms and production arrangement.

4. Samples

Samples may be provided for product testing, quality review, function confirmation and market evaluation.

Sample fees, shipping fees, delivery methods and sample lead times will be confirmed before shipment. Customized samples may require additional time and cost.

Customers should carefully test and confirm samples before placing bulk orders or customized production orders.

5. OEM/ODM Customization

CHAINER may provide customization support, including but not limited to:

• Logo printing

• Product color customization

• Packaging customization

• Manual and label customization

• Accessory configuration

• Product development support

• Mold development where applicable

Customers must confirm all customization details before production, including logo files, packaging artwork, colors, product model, accessory combination, manual content and labeling requirements.

Once customization details are confirmed and production has started, changes may result in additional cost, extended lead time or production adjustment fees.

6. Customer-Provided Materials

Customers may provide brand names, trademarks, logos, artwork, packaging designs, manuals, labels, product claims or other materials for OEM/ODM projects.

By providing such materials to CHAINER, the customer confirms that they own or have the legal right to use such materials.

Customers are responsible for ensuring that all brand materials, product claims, packaging text, trademarks and market materials comply with applicable laws and regulations in their target markets.

CHAINER is not responsible for disputes, claims or losses caused by unauthorized use of customer-provided materials.

7. Orders and Payment

Payment terms will be confirmed before order production. Depending on the order type, payment terms may include sample payment, deposit, balance payment, full payment before shipment or other agreed arrangements.

For bulk production orders, production may not begin until the required deposit, confirmed order details and necessary production files have been received.

For customized orders, packaging orders or specially produced goods, payments may be non-refundable once material preparation, printing, customization or production has started, unless otherwise agreed in writing.

8. Production and Lead Time

Production lead time depends on order quantity, product model, customization requirements, material availability, packaging requirements and factory schedule.

CHAINER will make reasonable efforts to complete production within the agreed timeline. However, delays may occur due to material shortages, production adjustments, customer changes, logistics issues, customs inspection, public holidays, force majeure events or other circumstances beyond our reasonable control.

Estimated lead times are for reference only unless specifically confirmed in writing.

9. Quality Control

CHAINER conducts quality inspection before shipment according to our internal quality control standards and confirmed order requirements.

Quality control may include appearance inspection, function testing, packaging inspection and quantity verification.

If customers require special inspection standards, third-party inspection or additional testing, such requirements must be confirmed before order production. Additional inspection costs may apply.

10. Shipping and Delivery

Shipping arrangements, shipping method, delivery terms and related costs will be confirmed before shipment.

Depending on the order and destination, shipment may be arranged by express courier, air freight, sea freight, railway, truck delivery or other logistics methods.

International shipments may be subject to customs duties, import taxes, VAT, local charges, customs clearance and other destination-country requirements. Unless otherwise agreed, such costs and responsibilities are borne by the customer.

CHAINER is not responsible for delays caused by customs, carriers, local delivery providers, incomplete delivery information, destination-country regulations or customer-appointed freight forwarders.

11. Returns, Refunds and Cancellations

Due to the business-to-business and customized nature of our products and services, returns, refunds and cancellations are handled according to the confirmed order terms and actual project situation.

Customized products, logo-printed products, private label products, customized packaging and specially produced bulk orders are generally not eligible for return or refund once production has started, unless there is a verified quality issue caused by CHAINER.

For more details, please refer to our Refund Policy.

12. After-Sales Support

For confirmed business orders, CHAINER provides after-sales communication and support related to product quality, function issues, packaging issues or production-related concerns.

Customers should contact us within a reasonable period after receiving the goods if any issue is found. Clear photos, videos, order information and a description of the issue may be required for review.

After-sales solutions may include technical guidance, replacement parts, product replacement, repair support, credit arrangement or other support depending on the actual situation, order terms and confirmed responsibility.

13. Product Compliance

CHAINER can provide available product documents, technical information and certification-related materials upon request, depending on product model and project requirements.

However, final market compliance, product registration, import requirements, labeling rules, advertising claims and local sales regulations are the responsibility of the customer.

Customers should confirm all compliance requirements before importing, marketing or selling products in their target markets.

14. Intellectual Property

All website content, including text, images, product photos, graphics, layout, design, logos, product descriptions and other materials, is owned by CHAINER or used with appropriate permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without written permission from CHAINER.

Customer-owned logos, trademarks and brand materials remain the property of the customer. CHAINER may use such materials only for communication, sample preparation, customization, production, packaging or other agreed project purposes.

15. Confidentiality

CHAINER will treat customer project information, brand details, product plans, customization files and business communication with reasonable confidentiality.

We will not intentionally disclose customer project information to unrelated third parties without permission, except where disclosure is necessary for production, packaging, logistics, compliance, legal obligations or agreed project execution.

Customers are also expected to keep confidential any non-public information provided by CHAINER, including quotations, technical details, production information and project-specific business terms.

16. Prohibited Use

You agree not to use our website or services for any unlawful, misleading, harmful or unauthorized purpose.

You must not:

• Submit false or misleading information

• Use our website content without permission

• Infringe any intellectual property rights

• Upload malicious code or attempt to disrupt website operation

• Use our products or services in violation of applicable laws

• Provide unauthorized trademarks, logos or copyrighted materials

• Misrepresent your business identity or project purpose

We reserve the right to refuse service, cancel communication or reject orders if we believe there is unlawful, fraudulent or harmful activity.

17. Limitation of Liability

To the maximum extent permitted by applicable law, CHAINER shall not be liable for indirect, incidental, special or consequential damages arising from the use of our website, product information, business communication or services.

Our responsibility for any confirmed order shall be limited to the actual order value or the specific solution agreed between both parties, unless otherwise required by applicable law or confirmed in writing.

18. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, logistics providers, payment providers or other external services.

We are not responsible for the content, privacy practices, terms, security or performance of third-party websites or services. Customers should review the terms and policies of any third-party services they use.

19. Shopify Platform

Our online store is hosted on Shopify. Shopify provides the platform that allows us to present our products, services and business information online.

When you interact with our website, Shopify and related service providers may process certain information necessary to operate the website, maintain security, support online store functions and provide related services.

For more information, please refer to our Privacy Policy.

20. Changes to These Terms

CHAINER may update these Terms of Service from time to time to reflect changes in our website, business operations, products, services or legal requirements.

The updated version will be posted on this page. Continued use of our website or services after any updates means you accept the revised Terms of Service.

21. Governing Terms for Business Orders

For business orders, if there is any conflict between these Terms of Service and a signed agreement, confirmed quotation, invoice, purchase order or written sales contract, the specifically confirmed business document shall prevail for that order.

Any governing law, dispute resolution method or special business term may be confirmed separately in the relevant quotation, invoice, purchase order or sales agreement.

22. Contact Us

If you have any questions about these Terms of Service, product inquiries, samples, OEM/ODM customization or business orders, please contact us:

Email: business@chainerbeauty.shop

We will review your inquiry and provide support based on your project requirements.