Service Policy

 At CHAINER, we provide OEM/ODM beauty device manufacturing support for skincare brands, distributors, private label projects and global business partners. This Service Policy explains how we support customers from product inquiry and sample testing to customization, production, quality inspection and shipment.

1. Scope of Service

CHAINER provides business-to-business beauty device solutions, including but not limited to:

• Product consultation and model selection

• OEM/ODM customization support

• Logo and packaging customization

• Sample arrangement

• Product development support

• Mass production coordination

• Quality inspection before shipment

• Export and shipping support

• After-sales communication for business orders

Our services are mainly intended for business customers, brand owners, distributors and private label projects. Final service details may vary depending on product model, order quantity, customization requirements and project scope.

2. Product Inquiry and Quotation

Customers may contact us to request product information, pricing, sample details or customization options. Quotations are provided based on the requested product model, quantity, packaging requirements, customization level and shipping terms.

All prices, lead times and service terms are subject to final confirmation by CHAINER. Any quotation provided before order confirmation is for reference only and may be adjusted according to material costs, production capacity, exchange rates, packaging requirements or shipping conditions.

3. Sample Policy

Samples may be provided for product testing, quality review, function confirmation and market evaluation. Sample availability depends on current stock and product model.

Sample fees, shipping costs and delivery methods will be confirmed before shipment. Customized samples may require additional lead time and may not be refundable once production or customization has started.

Customers are encouraged to carefully test and confirm samples before placing a bulk order.

4. OEM/ODM Customization

CHAINER supports customization services such as logo printing, color customization, packaging design, accessory configuration and product development support.

Customization requirements must be confirmed before production. Once artwork, packaging, logo placement, color, structure or other customized details are approved by the customer and production has started, changes may result in additional cost and extended lead time.

Customers are responsible for ensuring that any logos, trademarks, packaging designs, brand names and other materials provided to CHAINER are legally owned or authorized for use.

5. Production and Lead Time

Production lead time depends on order quantity, product model, material availability, customization requirements and factory production schedule.

CHAINER will make reasonable efforts to complete production within the agreed timeline. However, production or shipment may be affected by factors beyond our control, including material delays, logistics delays, customs inspection, force majeure events or changes requested by the customer.

Confirmed production schedules will be communicated during the order process.

6. Quality Control

CHAINER conducts quality inspection before shipment according to our internal quality control standards and confirmed order requirements.

Quality control may include appearance inspection, function testing, packaging inspection and quantity verification. For special inspection requirements, customers should inform us before order confirmation.

If third-party inspection is required, the inspection arrangement, standard, cost and schedule must be confirmed in advance.

7. Packaging and Shipment

CHAINER can support standard packaging, customized packaging and export shipping arrangements according to customer requirements.

Shipping costs, delivery terms, shipping method and destination details will be confirmed before shipment. Delivery time may vary depending on carrier, destination country, customs clearance and local logistics conditions.

Unless otherwise agreed, CHAINER is not responsible for delays caused by customs, shipping companies, local delivery providers or incomplete delivery information provided by the customer.

8. After-Sales Support

For confirmed business orders, CHAINER provides after-sales communication and support related to product quality, function issues, packaging issues or production-related concerns.

Customers should contact us within a reasonable period after receiving the goods if any issue is found. Clear photos, videos, order information and a description of the issue may be required for review.

After-sales solutions may include technical guidance, replacement parts, product replacement, credit arrangement or other support depending on the actual situation, order terms and confirmed responsibility.

9. Returns and Refunds

Due to the nature of OEM/ODM manufacturing and customized production, customized products, private label products, logo-printed products and specially produced bulk orders are generally not eligible for return or refund once confirmed and produced, unless there is a verified quality issue caused by CHAINER.

For standard products, return or refund requests will be reviewed case by case based on order terms, product condition, shipment status and reason for the request.

Any return, refund or replacement must be approved by CHAINER in advance.

10. Intellectual Property and Confidentiality

Customer brand information, product plans, packaging designs and project details will be treated with reasonable confidentiality. CHAINER will not intentionally disclose customer project information to unrelated third parties without permission, except where required for production, logistics, compliance or legal purposes.

Customers are responsible for ensuring that all trademarks, logos, product claims, packaging text and market materials comply with the laws and regulations of their target markets.

11. Product Compliance

CHAINER can provide available product documents and certification information upon request, depending on product model and project requirements. However, final market compliance, product registration, import requirements, labeling rules and local sales regulations are the responsibility of the customer.

Customers should confirm all compliance requirements before selling products in their target markets.

12. Contact Us

For OEM/ODM inquiries, product samples, customization support, production orders or after-sales communication, please contact us:

Email: business@chainerbeauty.shop

We will respond to business inquiries as soon as possible and provide support based on your project requirements.