Shipping Policy

At CHAINER, we provide shipping support for OEM/ODM beauty device orders, sample orders and bulk production orders for global beauty brands, distributors and private label projects. This Shipping Policy explains how we arrange shipment, delivery terms and related responsibilities.

1. Shipping Scope

CHAINER supports domestic and international shipping for beauty device samples, accessories, packaging materials and bulk production orders.

Shipping arrangements may vary depending on:

• Product model

• Order quantity

• Packaging requirements

• Destination country or region

• Shipping method

• Customer’s requested delivery terms

• Customs and import requirements

Final shipping details will be confirmed before shipment.

2. Sample Shipping

For sample orders, we usually arrange shipment by international express or other suitable courier services. The available shipping method will depend on the destination country, product type and customer requirements.

Sample shipping fees are usually paid by the customer unless otherwise agreed. The exact shipping cost will be confirmed before shipment.

Customers are responsible for providing accurate delivery information, including recipient name, company name, address, phone number, email address and any required tax or import information.

3. Bulk Order Shipping

For bulk production orders, shipping can be arranged by air, sea, railway, truck delivery, express courier or other logistics methods depending on order quantity, destination and delivery requirements.

Common shipping terms may include EXW, FOB, CIF, DDP or other agreed trade terms. The final shipping term must be confirmed in the quotation, invoice, purchase order or sales agreement.

Shipping costs, freight forwarder arrangements and delivery responsibilities will depend on the agreed trade terms.

4. Shipping Lead Time

Shipping lead time depends on the shipping method, destination country, customs clearance, carrier schedule and local delivery conditions.

Estimated shipping time will be provided when possible, but it is for reference only and is not guaranteed. Delays may occur due to customs inspection, logistics congestion, weather conditions, public holidays, carrier delays or other circumstances beyond our control.

Production lead time and shipping lead time are separate. Shipment will usually be arranged after production, quality inspection, packaging confirmation and payment requirements are completed.

5. Shipping Fees

Shipping fees are calculated based on shipment weight, volume, destination, shipping method, delivery terms and carrier charges.

For customized orders and bulk orders, shipping fees may be quoted separately from product prices unless otherwise agreed.

Any additional costs, including customs duties, import taxes, local handling fees, storage fees, remote area charges or customs clearance fees, shall be borne by the customer unless otherwise confirmed in writing.

6. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, local fees and customs clearance procedures in the destination country.

Customers are responsible for checking the import requirements, product compliance rules, customs duties, tax obligations and labeling requirements of their target market before placing an order.

CHAINER can provide available product documents for shipping and customs clearance when applicable, but we are not responsible for import delays, customs rejection or additional charges caused by local regulations, incomplete documents, incorrect customer information or destination country requirements.

7. Delivery Information

Customers must provide complete and accurate delivery information before shipment. CHAINER is not responsible for delivery failure, delay, return shipment or extra charges caused by incorrect or incomplete delivery details provided by the customer.

If shipment information needs to be changed after dispatch, we will try to assist where possible, but changes are not guaranteed and may result in additional fees.

8. Tracking Information

For shipments with tracking service, we will provide the tracking number or shipping information after the goods are dispatched.

Tracking updates are provided by the carrier or logistics provider. If tracking information is delayed or not updated in real time, customers may contact us and we will assist in communicating with the logistics provider where possible.

9. Risk and Responsibility

Risk transfer depends on the agreed trade terms. For example, under EXW or FOB terms, the customer or customer’s appointed freight forwarder may take responsibility for the goods at the agreed delivery point.

For shipments arranged by the customer’s own freight forwarder, CHAINER is not responsible for delays, loss, damage, customs issues or additional costs after the goods have been handed over to the appointed logistics provider.

For shipments arranged by CHAINER, we will assist in communicating with the carrier if any delivery issue occurs.

10. Damaged, Lost or Delayed Shipments

If goods are damaged, lost or significantly delayed during transportation, customers should contact us as soon as possible with order information, photos, videos, shipping documents and a clear description of the issue.

CHAINER will review the situation and assist in communication with the logistics provider. Any compensation, replacement or claim arrangement will depend on the shipping method, carrier policy, insurance coverage, trade terms and confirmed responsibility.

Customers are encouraged to inspect the goods promptly after delivery and report any visible damage or missing items within a reasonable period.

11. Shipping Insurance

For high-value shipments, customers may request shipping insurance before shipment. Insurance availability and cost depend on the shipping method, product value, destination and logistics provider.

If insurance is not requested or not available, the shipment may only be covered according to the carrier’s standard liability policy.

12. Contact Us

For shipping arrangements, sample delivery, bulk order logistics or customs document support, please contact us:

Email: business@chainerbeauty.shop

We will provide shipping support based on your order details, destination and project requirements.